Custom Pet Pals Wool Keepsake

Shipping & Returns

Shipping:

• Free Shipping on Orders Over $29.98 – Enjoy free shipping on all orders above $29.98.

• Delivery Time:

Your order will be processed within 48 hours, and standard shipping takes 5-10 business days. Custom products may take up to 10 business days for production.

Returns:

• Standard Products: We accept returns within our return window for a full refund or exchange.

• Custom Products: Due to their personalized nature, custom products are non-returnable unless there is a quality issue.

If you have any questions, feel free to reach out to us at support@memorytails.com. We’re here to help. 😊

Service Process

1. Upload Your Pet’s Photo

Simply upload a high-quality photo of your pet, and our artists will bring their personality to life in a one-of-a-kind design!

2. Preview & Adjust

Within 72 hours, you’ll receive a preview via email/SMS. Feel free to request any changes to ensure it’s exactly how you envision!

3. Printed & Shipped

Once approved, your custom creation will be printed and carefully packaged. We’ll ship it to you with love and care!