Privacy Policy

Privacy Policy

memorytails.com is committed to protecting and respecting your privacy. This Privacy Policy discloses the personal privacy practices for the website at www.memorytails.com ("memorytails") – what information we collect and process through memorytails. By using the memorytails website, you are consenting to the practices described in this Privacy Policy.

While we take reasonable steps to protect your personal information once it is in our possession, memorytails cannot ensure or warrant the security of any information you transmit to us before it reaches us, and you do so at your own risk. You are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you are online.

1. Collection, Use, and Disclosure of Information

1.1 Collection of Information

1.1.1 Information That You Provide to memorytails

If you provide it to us, we may collect and process the following data about you:

• Contact Information: Name, address, phone number, email address.
• Purchase Information: Delivery address, information about your purchases, the goods purchased, and how many.
• Complaint Information: Information about and/or to support complaints made in connection with the memorytailsor goods and/or services purchased via memorytails.
• Account Information: Your account for identification verification when you apply for after-sales services.
• Correspondence: A copy of any correspondence with us, including any verification information we ask for if you contact us for any reason (such as customer service department chat service, telephone, or email).
• Transaction Details: Details of transactions and communications over the memorytails, including the types and specifications of the goods sold and purchased, pricing and delivery information, any dispute records, communications between you and memorytails.

1.1.2 Information That We Collect Automatically

With regard to each of your visits to memorytails, we will automatically collect the following information:

• Browsing Activities: Details of your buying and browsing activities, including IP addresses, device type, unique device identification numbers, browser type, broad geographic location (e.g., country or city-level location), browsing patterns, and details of how you have interacted with our memorytailsand the goods and services available on it.
• Visitor Information: Information about the visitors to the memorytails, including browser software, operating system, software and hardware attributes, pages viewed, number of sessions, and unique visitors. Some of this information may be collected using cookies and similar tracking technology, as explained further under the section 5. COOKIES below. Where required by applicable law, we will seek your prior consent to the collection of information using cookies and similar tracking technologies.

1.1.3 Information That We Receive From Third Parties

We collect personal information from third parties, including our related companies, business partners, your representatives, and public sources. This may include:

• Social Media: Information from social media platforms if you choose to register for a memorytailsaccount via a social media account. This typically includes basic public profile information such as your social media username, profile picture, name, email, and social account information.
• Payment Information: Credit card numbers or similar payment/transaction accounts that you intend to purchase with.

1.2 Use of Personal Information

We collect and use your personal information for the following purposes:

• Service Provision: Provide, administer, and facilitate services, including providing log-in IDs and setting up payment/transaction accounts.
• Payments and Refunds: Process payments and refunds.
• Personalization: Improve and personalize the memorytailswebsite and our products, including sending and serving tailored marketing and advertising.
• Records Maintenance: Maintain and update our records, verify your identity, and protect our lawful interests.
• Customer Service: Provide customer service support, respond to your queries, feedback, and manage claims and/or disputes.
• General Services: Facilitate communication between buyers and memorytails, process transactions and payments, provide delivery services.
• Membership Benefits: Provide relevant membership benefits, including offers and coupons, exclusive member prices.
• Identity and Purchase Verification: Verify your identity and purchases in connection with product warranty or other after-sales claims.
• Research and Analytics: Conduct research and analytics to ensure the security of our memorytails, improve the content and layout, and improve our product offerings and services.

Cookies or other similar technologies may be used to provide you with advertising based upon your browsing activities and interests.

Users may elect to stop receiving marketing communications at any time by following the instructions at the bottom of the newsletter or communication or by contacting us as set out below.

1.3 Disclosure or Sharing of Personal Information

We may exchange personal information with third-party service providers who assist us with various services. Some of these third parties may be located in the USA, EU countries, and other countries. We disclose personal information with the following categories of recipients:

• memorytailsGroup Entities: Affiliated companies and their designated service providers that work with us to provide processing services.
• Business Partners: Where you have consented to receiving information from them, if required by applicable data protection laws.
• Marketing and Advertising Partners: Such as Google and Facebook, for tailored content and analytics.
• Payment Service Providers: For payment processing services.
• Logistics Partners: For providing delivery services and warehousing.
• Customs Agents: For customs clearance purposes.
• Cloud Service Providers: For cloud storage services.
• Warranty Service Providers: For product warranty services.
• Customer Service Support Providers: For after-sale services or other customer support.
• Professional Advisers and Legal Authorities: Where necessary to comply with applicable laws or to exercise, establish or defend our legal rights.
• Potential Buyers: In connection with any actual or proposed purchase, merger, or acquisition of any part of our business.

2. Retention

We will retain your personal information for as long as we have an ongoing legitimate business need to do so, to provide services or products to you, or as required or permitted by applicable laws.

3. Information Transaction

We share information globally, both internally within the memorytails affiliates, and externally with our partners and those you connect with around the world, in accordance with this policy. These data transfers are necessary to provide the services set forth in the memorytails and to globally operate and provide our products to you.

4. Rights Regarding Personal Information

Under applicable laws, you may have rights to access personal information held by us and other rights. If you are a visitor from the European Union, please refer to section 9. VISITORS FROM THE EUROPEAN UNION below. If you are a visitor from California, please refer to section 10. VISITORS FROM CALIFORNIA below.

5. Cookies

5.1 What are Cookies?

A cookie is a small data file that certain websites write to your hard drive when you visit them. Cookies work by assigning a unique number to the user that has no meaning outside the assigning site.

5.2 Types of Cookies We Collect

See section 1. of this Privacy Policy for more information about the types of information we collect.

5.3 Why We Use Cookies

We use cookies, pixels, and other technologies to recognize you, learn more about your interests, keep track of your preferences, and provide you with essential features and services, including:

• Recognizing you when you sign-in.
• Keeping track of your specified preferences.
• Keeping track of items stored in your shopping cart.
• Conducting research and diagnostics to improve memorytails's content, products, and services.
• Improving security.
• Delivering content, including ads, relevant to your interests.

5.4 Other Tracking Technologies

In some cases, third parties may use cookies and other technologies on the memorytails website in connection with online services like banner advertising, website analytics, and surveys. This may allow them to collect information about your use of our website. The services we may use include:

• Google Analytics: An internet analytics service provided by Google, Inc. Google Analytics uses cookies to help the website analyze how you use the site.
• HubSpot: A customer relationship management tool that enables us to collect Customer Personal Data and Program information.

memorytails cannot control the use of cookies or the resulting information by advertisers or third parties. For more details, refer to the privacy policies of those third parties.

5.5 How to Control Cookies

You can determine if and how a cookie will be accepted by configuring the privacy settings of your browser or device. By using this website, you consent to the processing of data about you by Google and HubSpot in the manner and for the purposes set out above. You have the right to decide whether to accept or reject cookies.

6. Children's Privacy

memorytails does not sell products for purchase by children. If you are under 18, you may use memorytails services only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under 13 without parental consent.

7. Security Measures

memorytails utilizes various security measures to maintain the safety of your personal information. All user contact information is contained behind a "firewall" and only accessible by authorized employees. Credit card numbers are not stored in our systems.

No data transmission over the internet can be guaranteed to be perfectly secure. While we use appropriate measures to protect your information, we cannot guarantee its security.

8. Changes to This Privacy Policy

You should check our website frequently to see recent changes to this Privacy Policy. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

9. Visitors from the European Union

If you are based in the European Economic Area, the data controller of your personal information is memorytails Private Limited. Personal data of European data subjects is processed in accordance with the GDPR.

9.1 Legal Basis for Data Processing

Our legal basis to process your personal information will depend on the personal information concerned and the specific context in which we collect it, including:

• Performance of Contract: Necessary for the performance of a contract between you and memorytails.
• Compliance with Legal Requirements: Necessary to comply with legal requirements.
• Legitimate Interests: Necessary for our legitimate interests, not overridden by your rights.
• Consent: Based on your consent.

9.2 International Transfers of Personal Information

We will transfer your personal information to countries outside of the EEA (including to the United States, Russia, and China) as described in section 3. INFORMATION TRANSACTION.

9.3 Your Rights

You have the following data protection rights:

• The right to access, correct, update, or request deletion of your personal information.
• The right to object to processing based on our legitimate interests.
• The right to restrict processing or request portability of your personal information.
• The right to opt-out of marketing communications.
• The right to withdraw your consent at any time.
• The right to complain to a data protection authority.

10. Visitors from California

This California Consumer Privacy Act (CCPA) disclosure supplements the Privacy Policy and is effective as of January 1, 2021. It applies to information processed under the CCPA.

During the preceding 12 months, we have collected, used, and/or disclosed the categories of personal information described in section 1 of our Privacy Policy.

11. Contact Us

Email: support@memorytails.com

We aim to ensure that our privacy policy meets all legal requirements to maintain and honor your privacy. If you have any questions about this Privacy Policy, the practices of memorytails, or your dealings with our website, please contact us. If you wish to access or correct any personal information we hold about you, we may need to verify your identity. If we deny any request to access or correct personal information, we will provide our reasons.