Shipping & Delivery
Shipping & Delivery
Free Shipping on Orders Over $29.98
Enjoy free shipping on all orders over $29.98. For orders under $29.98, a flat $2.99 shipping fee will apply.
Delivery Time
Delivery Time = Order Processing Time + Shipping Time (+ Customization Time, if applicable)
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Order Processing Time:
All orders are processed within 48 hours (excluding weekends and holidays). -
Shipping Time:
Standard delivery typically takes 5-10 business days, depending on the shipping destination. -
Customization Time (if applicable):
Custom products require 5-10 business days for production. Once production is complete, standard shipping timelines will apply.
Note:
- Delivery time for pre-sale products depends on their availability and may vary.
- Delays may occur during peak holiday seasons or due to unforeseen circumstances.
Possible Delays
- International Shipping: Customs clearance or shipping regulations may cause delays.
- Unexpected Events: Extreme weather, natural disasters, or global disruptions like pandemics may impact delivery timelines.
Shipping Method
We collaborate with trusted logistics partners who select the best carriers to ensure MemoryTails products are delivered swiftly and securely.
Supported Shipping Regions
We currently ship to the following countries:
- United States
- Canada
- United Kingdom
- Japan
- South Korea
- Australia
- United Arab Emirates
- France
- Germany
Note: Shipping to other regions is unavailable at this time. We plan to expand based on customer demand.
Multiple Items in One Order
While we strive to deliver all items in your order together, some products may ship separately due to varying processing or shipping requirements. You will receive a shipment notification email for each dispatched item.
Changing Delivery Address
If you need to modify the delivery address:
- You may cancel your order within 60 minutes of placing it and reorder with the correct details.
- Once your order has been shipped, the delivery address cannot be changed.
Important Notes:
- Canceling an order more than 1 hour after placement may incur return shipping fees, which are your responsibility.
- If an incorrect address results in a lost or unrecoverable package, you will bear the loss. MemoryTails will not replace the order or provide a refund.
Return Policy for Custom Products
Custom products are uniquely made for you and are therefore non-refundable and non-exchangeable, except in cases of quality issues.
Received the Wrong Product?
If you receive an item different from what you ordered, please contact our customer support team at support@memorytails.com, and we’ll resolve the issue promptly.
Contact Us
For any further questions or concerns about shipping and delivery, feel free to reach out to our customer support team at support@memorytails.com.
