FAQ

We specialize in creating high-quality and meaningful products, with a focus on craftsmanship and emotional value.

Our main office is located in Kowloon, Hong Kong, and we ship our products worldwide.

Orders can only be changed within 24 hours of placement. For custom products, changes may not be possible.

Yes, we provide discounts for large orders. Please contact our customer service team for more details.

Non-customized products can be returned within 14 days of receipt if they are unused and in original packaging. Custom items are non-refundable unless defective.

Please contact our customer service team with your order number and reason for the return. We will guide you through the process.

If your product arrives damaged, please contact us within 48 hours with photos, and we’ll arrange a replacement or refund.

Custom items typically take 7–14 business days for production, depending on the complexity of the design.

Once production has started, customized orders cannot be canceled.