Return & Refunds

Return & Refunds

At MemoryTails, we hope you love your personalized and standard products. However, we understand that sometimes returns or exchanges may be necessary. Please review our policies below to ensure a smooth process.

Return and Exchange Window

  • Standard Products: You have 7 days from receiving your product to return it for a full refund or exchange for an item of equal value, depending on product availability.

  • Customized Products: Due to the personalized nature of these items, they cannot be returned or exchanged unless there is a quality issue or manufacturing defect.

Non-Returnable Items

  • Customized items once shipped and received without quality issues.

  • Products showing signs of use, wear and tear, damage, scrapes, or missing manuals and accessories.

  • Items with visible scuffs, marks, or free gifts included in the order.

Return Process

  1. Contact Customer Support:

    • Email us at support@memorytails.com to initiate a return.

    • Include your order number, complete delivery address, and contact telephone number.

  2. Obtain Return Shipping Information:

    • Our customer service team will provide you with a return shipping address or a prepaid shipping label if applicable.

  3. Ship the Item:

    • Choose your preferred logistics company at your own cost, or use the prepaid shipping label provided.

    • Properly pack the product to avoid damage during transport.

    • Inform us by email once the product is shipped.

  4. Inspection and Refund:

    • Once the returned item arrives at MemoryTails’ warehouse, we will inspect it.

    • Refunds will be processed within 5 business days after receiving the returned item(s).

    • Refunds may not appear on your credit card statement until the following billing cycle.

    • Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.).

Shipping Costs for Returns

  • Products with Manufacturing Defects:
    MemoryTails will cover shipping fees up to $10. Contact customer service to start the return process and receive a prepaid shipping label.

  • Products with No Manufacturing Defects:
    You are responsible for return shipping costs. Shipping costs are non-refundable.

  • If shipping items over $80, consider using a service with tracking or purchasing shipping insurance. MemoryTails cannot guarantee successful returns without tracking.

Important Notices

  • Do not include your address on the package. This may affect the return process.

  • Returned items must be in original, unused condition with original packaging. We do not accept worn, damaged, washed, or altered items.

  • If you receive a damaged or defective product, contact MemoryTails Customer Service within 24 hours of receipt.

Double-Check Your Returns

  • Ensure you are returning the correct items. MemoryTails is not responsible for non-MemoryTails product returns.

  • Our return policy is valid only for products purchased directly from MemoryTails.

For any questions or further assistance, please contact our customer support team at support@memorytails.com.